Pure Pulse Health operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a streamlined and secure shopping experience.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, use, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our store, we may collect:
- Contact Details: Your name, billing address, shipping address, phone number, email address, and order information.
- Financial Information: Payment card details, transaction information, payment confirmations, and related billing data.
- Account Information: Your username, password, preferences, saved details, and account settings.
- Transaction Information: Products you view, add to your cart, purchase, return, exchange, or otherwise interact with.
- Communications: Information you provide when contacting us, submitting an enquiry, or communicating with customer support.
- Device Information: Your IP address, browser type, device information, operating system, and network connection details.
- Usage Information: Information about how you access, browse, and interact with our Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you place an order, create an account, subscribe to communications, or contact us.
- Automatically through cookies, pixels, and similar tracking technologies.
- Service providers that assist with payment processing, fulfilment, shipping, analytics, marketing, and store operations.
- Business partners or other third parties that support or improve our Services.
How We Use Your Personal Information
1. Provide, Personalise, and Improve Our Services
To process orders, complete payments, manage customer accounts, arrange delivery, handle returns, provide support, and improve your shopping experience.
2. Marketing and Advertising
To send promotional communications, product updates, wellness-related offers, and advertisements that may be relevant to your interests, where permitted by law.
3. Security and Fraud Prevention
To detect, investigate, and prevent fraudulent, unauthorised, harmful, or illegal activity.
4. Communication and Customer Support
To respond to enquiries, provide order updates, resolve concerns, and maintain customer service.
5. Legal and Regulatory Compliance
To comply with applicable laws, regulations, legal processes, and lawful requests from authorities.
How We Disclose Personal Information
We may disclose your personal information:
- To service providers that help us operate our store, process payments, fulfil orders, deliver products, analyse performance, and provide customer support.
- To marketing and advertising partners where applicable and permitted by law.
- When you request, direct, or consent to the disclosure.
- To affiliated businesses and professional advisers as part of normal business operations.
- In connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business.
- When required to comply with legal obligations, protect our rights, or prevent fraud and misuse.
Relationship With Shopify
Our Services are hosted and supported by Shopify. Information submitted through our store may be processed by Shopify and relevant third-party service providers as necessary to operate, secure, personalise, and improve the Services.
For further information about how Shopify handles personal information, please review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to websites or services operated by third parties. Pure Pulse Health does not control and is not responsible for the privacy, security, content, or practices of those third parties. We encourage you to review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for children or individuals under the applicable age of majority. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.
Security and Data Retention
We use reasonable administrative, technical, and organisational safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to provide the Services, fulfil legal and contractual obligations, resolve disputes, maintain records, and protect our legitimate business interests.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request deletion of your personal information
- Request correction of inaccurate or incomplete information
- Request a copy or transfer of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Manage or unsubscribe from marketing communications
You may exercise these rights through the Contact option available on our store. We may need to verify your identity before completing certain requests.
Complaints
If you have concerns about how your personal information has been handled, please contact us through the Contact option on our website. Depending on your location, you may also have the right to submit a complaint to your local privacy or data protection authority.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence. Where required, we use appropriate safeguards to protect information transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal obligations, or operational requirements. Any updates will be posted on this page with a revised effective date.
Contact
For questions about this Privacy Policy, our privacy practices, or your personal information rights, please use the Contact option available on the Pure Pulse Health website.