We want you to feel confident when shopping with Pure Pulse Health. If there is an issue with your order, our team is here to help.
Returns
We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.
To be eligible for a return:
- Your item must be in the same condition in which you received it
- Unopened, unused, and with the safety seal fully intact
- In its original packaging
- You must provide proof of purchase, such as an order confirmation or receipt
To request a return, please use the Contact option on our website and include your order number, the item you wish to return, and the reason for your request.
If your return is approved, we will provide instructions explaining how and where to send your item. Where applicable, additional return-shipping information will also be provided.
Items returned without first receiving approval will not be accepted.
You may contact us at any time with return-related questions through the Contact option available on our website.
Damages and Order Issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, missing, or different from what you ordered, contact us promptly through the Contact option so we can assess the issue and provide an appropriate resolution.
To help us review your request, we may ask you to provide photographs of the product, packaging, shipping label, or visible damage.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Opened or used supplements and consumable wellness products
- Products with a broken, removed, or damaged safety seal
- Custom or personalised items
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
For health, hygiene, and safety reasons, we cannot accept returns of NMN Daily Wellness Capsules or other consumable products once they have been opened, used, tampered with, or removed from their original sealed condition.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Final-sale items and gift cards are non-refundable.
Exchanges
The fastest way to receive a replacement product is to:
- Request a return for the original item through the Contact option
- Wait for your return request to be reviewed and approved
- Place a new order for the replacement product once instructed
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer laws.
Items must be returned in the same condition in which they were received — unopened, unused, with the safety seal intact, in their original packaging, and accompanied by proof of purchase.
The right to cancel may not apply to sealed health or hygiene products once the seal has been broken after delivery.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Original shipping charges and return-shipping costs may not be refundable unless the item arrived damaged, defective, or incorrect, or unless otherwise required by applicable law.
Please allow additional processing time for your bank, card issuer, or payment provider to make the funds available in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the Contact option on the Pure Pulse Health website.